Best practices for sending network maintenance notifications

Hal Ponton hal at buzcom.net
Wed Apr 6 19:05:14 UTC 2016


I think there was a BCP being worked on. I seem to recall it was being discussed as a Facebook group. But there's no RFC, at least that I know of.

Regards,

Hal Ponton

Senior Network Engineer

Buzcom / FibreWiFi

Tel: 07429 979 217
Email: hal at buzcom.net

> On 6 Apr 2016, at 19:56, Dan Mahoney, System Admin <danm at prime.gushi.org> wrote:
> 
> All,
> 
> We recently, at $dayjob, had one of our peers (at Symantec)  send out a network maint notification, putting 70 addresses in the "To:" field, rather than using BCC or the exchange's mailing list.
> 
> Naturally, when you mail 30 addresses, of the forms [email protected] and [email protected] various organizations, you're likely to hit at least a few autoresponders and ticket systems...
> 
> And at least one or two of those autoresponders are of course brainded and configured to reply-all.  (In this case, Verizon's ServiceNow setup was such a stupid responder).  And that made things fun in our own ticket system, as our RT setup happily created a bunch of tickets.
> 
> My question for the group -- does anyone know if there's a "best practices" for sending maint notifications like this?  An RFC sort of thing?
> 
> While it would define a social protocol, rather than a truly technical one, if there's not such a document, it seems like it could useful.  And once such a thing exists, exchanges could of course helpfully point their members AT it (for both their humans, and ticket systems, to follow).
> 
> -Dan
> 
> -- 
> 




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