Cogent BGP Woes

Fri Oct 16 03:47:30 UTC 2015

I am trying to turn up BGP on a circuit that ha never had it. In the past, you went to the support portal, filled out the questionnaire and in a day or so you would have you bgp info. When I did that this time I received a prompt response back from support saying this is now handled by sales and gave me the sales person to contact.

Contacted sales person almost 3 weeks ago. Had to wait until the direct draft credited before they could put any new orders in. On a side note, Cogent is the only provider I know of that does not credit electronic payments within 24-48 hours. All of ours take 5 business days. Once thats done, e-mail the sales person back. No response for a few days. Call a manager and get them involved. 2 more weeks we still don’t have BGP on this circuit. A minimum of 1 e-mail a day asking for status updates. Last response was “Everything was entered in the system”. 

I guess I don’t understand why a sales order has to be entered for BGP. This adds an extra step, which in this case has been a major fail.

Justin Wilson
j2sw at mtin.net

---
http://www.mtin.net Owner/CEO
xISP Solutions- Consulting – Data Centers - Bandwidth

http://www.midwest-ix.com COO/Chairman
Internet Exchange - Peering - Distributed Fabric

On Oct 15, 2015, at 2:47 PM, james machado <hvgeekwtrvl at gmail.com> wrote:

Justin,

What are you trying to do? I had a similar situation as my rep got
the wrong product for BGP. I actually cleaned it up by talking to
support and I had to fill out a second BGP questionnaire but it was
resolved and turned up in a couple of days.

James

On Thu, Oct 15, 2015 at 11:38 AM, Justin Wilson - MTIN <lists at mtin.net> wrote:
Have the rest of you been having as hard a time I am having in turning up BgP sessions with Cogent? They have made it a sales order nowadays instead of support. I filled out the questionnaire on the support site over 3 weeks ago and was directed to sales. I am going on 3 weeks waiting on a session to be turned up.

Just wondering if I am alone.

Justin Wilson
j2sw at mtin.net

---
http://www.mtin.net Owner/CEO
xISP Solutions- Consulting – Data Centers - Bandwidth

http://www.midwest-ix.com COO/Chairman
Internet Exchange - Peering - Distributed Fabric