Comcast eastern Washington storm update?
joshuawark at hotmail.com
Fri Nov 20 15:00:06 UTC 2015
We had hundreds of users in WA with Comcast having many issues yesterday. Comcast never would acknowledge it was an issue. It finally just cleared up. Their VOIP phones were not working, all website were really slow and generating PCBD errors. Not sure if this helps but thought I would mention it. We had no other users reporting issues from the rest of the USA.
> Date: Thu, 19 Nov 2015 18:10:27 -0800
> Subject: Re: Comcast eastern Washington storm update?
> From: aaron at heyaaron.com
> To: nanog at nanog.org
> Er, I should have mentioned 'Spokane, WA'.
> On Nov 19, 2015 4:39 PM, "Aaron C. de Bruyn" <aaron at heyaaron.com> wrote:
> > I know the east side of my state was nailed with a big storm. The Gov
> > declared a state of emergency.
> > Comcast service for several of my clients has understandably been down
> > since Tuesday.
> > I called in a few times over the last two days and the automated message
> > keeps saying "service should be restored by 12:01 PM today", after that
> > time passes the message gets changed to 7:01 PM, then to 8:01 AM, then
> > 12:01 PM. (Always '01'--what's with that?)
> > One time I let the call get through to a rep and they couldn't give any
> > information on the extent of the damage or an ETA.
> > Can anyone at Comcast shed some light on the disaster over there or give a
> > rough idea on service restoration?
> > As always, I appreciate the hard work from the guys in the trenches and
> > the engineers that miraculously seem to keep my clients up 24/7. (Just for
> > fun, attached are stats about the router for 365 days before the storm
> > hit--and most of that 'unreachable' time was probably issues with the
> > monitoring server.)
> > Thanks again for all your hard work.
> > -A
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