Ghosts in our 6 New Ubiquity Pros - provision issues.

Fri Jun 19 14:09:39 UTC 2015

Do you want to set one of the radios to my Unifi server to confirm it is or
isn't a controller problem?

If you simply turn off your controller you can confirm as well.  The
devices will run as provisioned until told otherwise.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Fri, Jun 19, 2015 at 10:03 AM, <charles at thefnf.org> wrote:

> On 2015-06-19 05:01, Bob Evans wrote:
>
>> Ubiquiti Networks UniFi UAP-PRO Enterprise WiFi System - hard to recommend
>> at this point. We saw people mention this brand here on the list - people
>> like them. So what could we have set incorrectly ? They drop link and
>> re-provision on their own at odd times day or night.
>>
>
> Drop link all the way down to layer 1? What does re-provision mean?
> Lose/re acquire DHCP lease? \
>
> What is your network topology? What kind of switches are you using? What's
> the length of the cable runs? Have you had an electrician check your wiring?
> How many access points are you running? How many fail? Do they fail in any
> kind of cluster/pattern?
>
> That's just the basic questions.
>
> Lots more information needed if you want free support from the NANOG hive
> mind :D
>
> They have millions of satisfied customers in deployments from some of the
> worlds largest shopping malls to multi state ISPs. Different gear across
> that customer base of course.
>
>
>
>> We have completed everything tech support asked of us. (Really, lame
>> emails they respond with as if they didn't read your text - they won't
>> call and you can't call them). We used POE from ciscos - then changed to
>> their POE provided.
>>
>
> POE from ciscos.... mid span injector, or switch port?
>
>
>  They didn't recommend it, but we plugged them all into
>
>> APC UPSes..... no difference.
>>
>
> The midspan injectors you mean? Hmmmm, wonder why they didn't want you to
> put them in UPS. Did they provide any explanation?
>
>
>  They all re-provision at different times
>
>> even when no one is connected or in the building at odd hours like 2am.
>> Each one does this 2-3 times per 24 hour period.
>>
>
> Interesting. Any repeated offenders?
>
>
>
>
>> Has anyone else experienced this?
>> Anyone know what we may have set incorrectly ?
>> Is this normal - do people put up with the 2 mins the APs are unavailable
>> about 3 times a day? (UniFi support acts like it's not a big issues.)
>>
>>
> Do they come back on their own? What's the "downtime" time window?
>
>
>
>  We use the UniFi controller on mac os x.
>>
>
> Mac OSX isn't a server platform. Sorry. Use Windows 2k12 or Ubuntu Server
> (or your favorite debian or Redhat flavor). I've had zero problems on
> either of those platforms.
>
> What's the topology between the access points and your controller "server"?
>