Open letter to Level3 concerning the global routing issues on June 12th

Sun Jun 14 15:29:00 UTC 2015

While this is all true, and I'm always willing to forgive honest errors accompanied by sincere admissions, my recent Level 3 experience (beginning prior to the 12th) has strongly biased me toward the third option Niels meant: serious lack of clue.  I've had multiple tickets open over several weeks inquiring why Level 3 is announcing several /24s out of 8/8 to peers, and I keep getting told it's my fault.  Supposedly my tickets have gone upstream to higher levels, but nothing changes and the answers I get are wrong.

If anyone with clue at Level 3 would like to redeem my faith, please get in touch.

ERM

Evan R Moore
Network Engineer and Bitwrangler
Sovernet Communications
emoore at sover.net

-----Original Message-----
From: NANOG [mailto:nanog-bounces at nanog.org] On Behalf Of Jared Mauch
Sent: Sunday, June 14, 2015 10:38 AM
To: Stephen Satchell
Cc: nanog at nanog.org
Subject: Re: Open letter to Level3 concerning the global routing issues on June 12th

There are lots of options from failure to follow procedure to software defect amongst others. We are all human, except for my coworker the Troy-bot-3000. Even well intentioned and motivated people have bad things happen to them. 

What I look for in these incidents is what can be learned and improved upon. 

If you are motivated about the routing manifesto please join the mailing list. 

Thanks,

Jared Mauch

> On Jun 14, 2015, at 10:33 AM, Stephen Satchell <list at satchell.net> wrote:
> 
>> On 06/14/2015 07:06 AM, Niels Bakker wrote:
>> * rafael at gav.ufsc.br (Rafael Possamai) [Sun 14 Jun 2015, 04:54 CEST]:
>>> This was either an isolated incident or they really don't care much.
>> 
>> Have you considered the third option?
> 
> Third option?