Verizon FiOS contact?

Paul S. contact at winterei.se
Wed Feb 4 04:51:33 UTC 2015


isn't pnap a direct vz customer either way? I know it's in the DFW blend 
which we have, not sure about NY.

It shouldn't be out of their ability to complain.

On 2/4/2015 午後 01:35, Christopher Morrow wrote:
> On Tue, Feb 3, 2015 at 11:02 PM, Charles Gagnon <charlesg at unixrealm.com> wrote:
>> Anyone from VZ FiOS network on the list who would be interested in
>> discussing something.
>>
>> We host in Equinix/NY4 and have internet provided by Internap. Several of
>> our users have been complaining of speed issues and our own speed tests
>> confirm severe bandwidth degradation  (we're talking 0.5Mbps download
>> speeds) but only for FiOS customers. From anywhere to Internap is fine.
>>  From FiOS to anywhere else is also fine. But there is a definite
>> reproducible issues from FiOS (tested in NYC, Westchester and NJ) to
>> Internap in NY4.
>>
>> Internap informed us other customers are having issues from FiOS as well
>> but it seems they can't reach anyone at VZ who will engage on this. They
>> claim each user must file a repair request with VZ. We are encouraging our
>> users to do so but I'm not holding my breath.
> guessing here, but I bet if someone from internap called the vz sales
> folks and there'd be a solution in 30-90 days (standard install
> interval).




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