Broadband Router Comparisons
josh at imaginenetworksllc.com
Thu Dec 24 02:52:02 UTC 2015
Have the customer bypass the router. Why suggest another router that may
have problems in the future that you ended up getting blamed for?
1100 Wayne St
Troy, OH 45373
On Wed, Dec 23, 2015 at 9:49 PM, Lorell Hathcock <lorell at hathcock.org>
> Not all consumer grade customer premises equipment is created equally.
> But end customers sure think it is. I have retirement aged customers
> buying the crappiest routers and then blaming my cable network for all
> their connection woes. The real problem is that there were plenty of
> problems on the cable network to deal with, so it was impossible to tell
> between a problem that a customer was having with their CPE versus a real
> problem in my network.
> Much of that has been cleared up on my side now, but customers were used
> to blaming us for everything so that they don't even consider that their
> equipment could be to blame.
> I want to be able to point out a third party list of all (most) broadband
> routers that rates them by performance. Or that rates them by crappiness
> that I can send them to so they can look up their own router and determine
> if other users have had problems with that router and what can be done to
> fix it.
> So far my search has been in vain.
> Any thoughts?
> Thanks in advance.
> Lorell Hathcock
> Sent from my iPad
More information about the NANOG