Broadband Router Comparisons

Thu Dec 24 02:52:02 UTC 2015

Have the customer bypass the router.  Why suggest another router that may
have problems in the future that you ended up getting blamed for?

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, Dec 23, 2015 at 9:49 PM, Lorell Hathcock <lorell at hathcock.org>
wrote:

> All:
>
> Not all consumer grade customer premises equipment is created equally.
> But end customers sure think it is.  I have retirement aged customers
> buying the crappiest routers and then blaming my cable network for all
> their connection woes.  The real problem is that there were plenty of
> problems on the cable network to deal with, so it was impossible to tell
> between a problem that a customer was having with their CPE versus a real
> problem in my network.
>
> Much of that has been cleared up on my side now, but customers were used
> to blaming us for everything so that they don't even consider that their
> equipment could be to blame.
>
> I want to be able to point out a third party list of all (most) broadband
> routers that rates them by performance.  Or that rates them by crappiness
> that I can send them to so they can look up their own router and determine
> if other users have had problems with that router and what can be done to
> fix it.
>
> So far my search has been in vain.
>
> Any thoughts?
>
> Thanks in advance.
>
> Lorell Hathcock
>
> Sent from my iPad