Mark Tinka mark.tinka at
Tue Dec 22 05:57:37 UTC 2015

On 21/Dec/15 07:22, Jason Baugher wrote:

> >From a service provider perspective, I feel we have 2 choices. The first is
> to spend a lot of time trying to educate our customers on how networks work
> and how to manage theirs. Personally, I'd rather have my fingernails pulled
> out. The second, and I feel much less likely to fail, is to spend time
> developing technology and service offerings to give our customers the easy,
> spoon-fed experience they're looking for - and charge them for it
> accordingly.


Car manufacturers gave us ABS, instead of lengthy manuals about how to
brake effectively in the wet.


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