Level(3) ex-twtelecom midwest packet loss (4323)

Thu Aug 27 20:14:59 UTC 2015

If you have access to the Level3 portal you should see ticket #9639047
under Network Events now.

Event Summary:IP Network Event ~ Multiple Markets

08/27/2015 8:05 PM GMT

Level 3 Tier III and Operations Engineering teams have identified Internet
Protocols dropping, affecting customer services.  Restoration efforts are
in progress, but an estimated time of restoral is not available at this
time.

08/27/2015 6:36 PM GMT

IP and Transport Tier III, Operations Engineering and Field Services
continue collaboratively working the issue.

08/27/2015 4:59 PM GMT

Operations Engineering is engaged and Field Services is on site in Chicago,
IL investigating the issue.

08/27/2015 4:38 PM GMT

The engineers are currently migrating traffic in efforts of restoring
services while troubleshooting continues. Field Services is being
dispatched to a Chicago, IL site to assist.

08/27/2015 4:21 PM GMT

IP services are affected across multiple markets and the root cause is
currently under investigation. The IP NOC and IP and Transport Tier III are
actively troubleshooting and working to isolate the cause. The engineers
have detected peering issues which are resulting in packet loss for
customers. Please be advised that updates will be provided at minimum of
hourly unless otherwise noted.