Google Apps for ISPs -- Lingering fallout

Ryan Finnesey ryan at finnesey.com
Mon Aug 24 05:43:11 UTC 2015


Was Google charging ISPs for this service?

Cheers
Ryan


-----Original Message-----
From: NANOG [mailto:nanog-bounces at nanog.org] On Behalf Of Gary Greene
Sent: Tuesday, August 18, 2015 2:18 PM
To: Shawn L <shawnl at up.net>
Cc: nanog <nanog at nanog.org>
Subject: Re: Google Apps for ISPs -- Lingering fallout

You’ll need to escalate this with Google. If the front-end support team cannot help, move up the chain as far as you can. It should eventually reach the PM that worked on the turn-down of that service and get some action.

--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633




> On Aug 18, 2015, at 10:39 AM, Shawn L <shawnl at up.net> wrote:
> 
> 
> I know there are others on this list who used Google Apps for ISPs and recently migrated off (as the service was discontinued).
> 
> We have had several cases where the user had a YouTube channel or Picasa photo albums, etc. that they created with their Google Apps for ISPs credentials.  Now that the service is gone, those channels and albums still exist but the users are unable to login to them or manage them in any way because it tells them that their account has been disabled.
> 
> Of course, Google had been un-responsive to all of our (and the customer's) inquiries about how to fix this.
> 
> Has anyone else run into this and found a way around it?
> 
> thanks
> 
> 
> Shawn
> 



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