Some Verizon FIOS subscribers in DFW blocked from tcp80/443 to regional higher-eds

Fri Aug 14 21:46:58 UTC 2015

Our help desk has fielded dozens of calls from Verizon FIOS subscribers in
the Dallas/Ft Worth area. Traceroutes from Verizon subscribers make it to
campus, and traceroutes from campus make it to the subscribers' IP
addresses. One subscriber can hit some of our websites, another subscriber
can hit none. The outage is inconsistent, as if some kind of deep-packet
inspection is in play.

My upstream tells me we're not the only higher-ed affected.

Any advice on how to get hold of Verizon NOC?

-- 

Regards,
Jeff

a.k.a. jeff (underscore) wilson (at) baylor (dot) edu
AS 30674