Vendor cert levels

Thu Sep 4 12:17:03 UTC 2014

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The technical term for that music is the "Cisco Disco"


On 09/03/2014 05:34 PM, Jon Garrison wrote:
> On 3 Sep 2014, at 12:23, Jared Mauch wrote:
> 
>>> On Sep 3, 2014, at 5:00 AM, Isaac Adams <isaacnanog at gmail.com>
>>> wrote:
>>> 
>>> Hey Folks,
>>> 
>>> I am trying to work out a strategy for vendor certification in
>>> our company. As a general rule, do you all fund employees
>>> certification and if so what kind of levels do you try to
>>> maintain as good practice?
>>> 
>>> For example. NOC staff should be JNCIA and engineering JNCIP to
>>> JNCIE?
>>> 
>>> Clearly certification does not usually reflect ability but it
>>> does help people feel valued and to maintain a basic level of
>>> competence.
>> 
>> Cisco discriminates against customers without certification and
>> delays service and support to them as a result.  (e.g.: you can’t
>> open a sev 1 case online unless you are “CCIE”).
> 
> You can however just call them and yell "Environment Down" and they
> will call it whatever Sev you want. There are an unending number of
> issues with their online case opening "portal" however.
> 
> Filling out a form online to wait a call back was never my first
> choice. Plus putting that Cisco hold music on speaker is a good way
> to improve the mood!
> 
>> You likely want to have someone with this access in their account
>> to speed access when there are network critical issues.
>> 
>> - Jared
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