Incident notification

Peter Kristolaitis alter3d at alter3d.ca
Fri Nov 21 16:04:03 UTC 2014


We use OpsGenie for notifications (and on-call scheduling, etc). There 
are other similar options such as PagerDuty, etc, as well.

Notifications can be submitted to the service in a variety of ways 
(email, web API, etc), has a variety of integrations with other tools 
(Nagios, Pingdom, etc) to aggregate all of your alerts, and there is a 
callback mechanism where the user can trigger custom actions right from 
the app (for example, I wrote an interface for it such that when we get 
an alert, the on-call person can choose to restart the affected service 
-- or even reboot the entire VM hosting it -- right from within the 
OpsGenie app).

Each user can choose their method of contact (notification to the 
smartphone app, SMS, phone call, email, whatever), and on-call schedules 
(and exceptions) are easily managed.

It works for us... YMMV. ;)

- Peter


On 11/21/2014 10:52 AM, Thijs Stuurman wrote:
> Nanog list members,
>
> I was looking at some statistic and noticed we are sending out a massive amount of SMS messages from our monitoring systems.
> This left me wondering if there isn't a better (and cheaper) alternative to this, something just as reliant but IP based. We all have smartphones these days anyway.
>
> Therefore my question, what are you using to notify admins of incidents?
>
> Kind regards / Met vriendelijke groet,
>
> Thijs Stuurman
>
>
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