Seeking clueful Comcast contact re static IP address info

Wed Nov 5 00:25:25 UTC 2014

Thanks all. I am in touch with Comcast, and we are getting the issue sorted
out.

On Tue, Nov 4, 2014 at 3:06 PM, John LeCoque <jleq96 at gmail.com> wrote:

> Hello all,
>
> Sorry to take such a basic issue all the way to NANOG, but my team has
> nearly 16 hours into this issue via phone / e-mail with no results. We just
> need the IP address information for our recently installed DOCSIS service
> at a location in Tallahassee, FL.
>
> Unfortunately we have had no luck with support (after many attempts), and
> our sales rep has made it very clear that he does not care.
>
> Is there anyone from Comcast here who could contact me off-list to help us
> get this resolved? I am very grateful for any assistance.
>
> Thank you,
> John
>