Observations of an Internet Middleman (Level3)

Scott Helms khelms at zcorum.com
Fri May 16 19:50:24 UTC 2014


In my experience you're not alone, just in a really tiny group.  As I said
I have direct eyeballs on ~500k devices and the ability to see another 10
million anytime I want and the percentage of people who cap their upstream
in both of those sample groups for more than 15 minutes (over the last 3
years) is about 0.2%.  Interestingly if a customer does it once they have
about a 70% chance of doing it regularly.

Scott Helms
Vice President of Technology
(678) 507-5000

On Fri, May 16, 2014 at 3:46 PM, Michael Thomas <mike at mtcc.com> wrote:

> Scott Helms wrote:
>> Michael,
>> No, its not too much to ask and any end user who has that kind of
>> requirement can order a business service to get symmetrical service but the
>> reality is that symmetrical service costs more and the vast majority of
>> customers don't use the upstream capacity they have today.  I have personal
>> insight into about half a million devices and the percentage of people who
>> bump up against their upstream rate is less than 0.2%.  I have the ability
>> to get data on another 10 million and the last time I checked their rates
>> were similar.
> I've just been on the losing end of yet another piece of why crappy
> upstream
> bandwidth sucks: Mavericks seems to have decided that my other half's
> imovie
> library really, really ought to be uploaded to iCloud (without asking,
> ftw).
> I can and should be pissed at Apple for doing such a wrongheaded thing, but
> the fact is that my upstream bandwidth was saturated for hours and days
> and it
> was extremely difficult to figure out why. I doubt I'm alone.
> Better upstream bandwidth would have at least made the pain period shorter.
> Mike

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