anyone ever get an HWIC-CABLE-D-2 card to work?

Sun Mar 9 19:43:46 UTC 2014

I'm grasping at straws here, and reaching out to a
wider community to find out if there's anyone out
there that's been able to get an HWIC-CABLE-D-2
card to work.  I figured it was worth giving one
more shot before I call and cancel my Comcast
account, as it seems silly to pay for a service I
can't use.

The card synchronizes with the CMTS system,
does all the happy dancing back and forth with
ranging, etc. and then just hangs waiting for the
TFTP transfer to complete.  Tried different cables,
removing all splitters, plugging in right at the entry
point to the facility...no change.  :(

Here's the config on the interface:

netflight-1841#show run int cable-Modem 0/1/0
Building configuration...

Current configuration : 344 bytes
!
interface Cable-Modem0/1/0
 ip address dhcp
 no ip redirects
 no ip unreachables
 no ip proxy-arp
 ip nbar protocol-discovery
 ip flow ingress
 ip nat outside
 ip virtual-reassembly in
 load-interval 30
 service-module ip rip relay
ipv6 address dhcp
ipv6 dhcp client pd hint ::/60
ipv6 traffic-filter v6-external-in in
no cdp enable
end

netflight-1841#

netflight-1841#show int cable-Modem 0/1/0
Cable-Modem0/1/0 is up, line protocol is down
 HFC state is IP_COMPLETE, HFC MAC address is 0018.19b6.76f6
 Hardware is Cable modem, address is 001b.2a7d.adfc (bia 001b.2a7d.adfc)
 Internet address will be negotiated using DHCP
 MTU 1500 bytes, BW 10000 Kbit/sec, DLY 1000 usec,
    reliability 255/255, txload 1/255, rxload 1/255
 Encapsulation ARPA, loopback not set
 Keepalive not supported
 ARP type: ARPA, ARP Timeout 04:00:00
 Last input 00:00:01, output 00:00:01, output hang never
 Last clearing of "show interface" counters never
 Input queue: 0/75/17/0 (size/max/drops/flushes); Total output drops: 0
 Queueing strategy: fifo
 Output queue: 0/40 (size/max)
 30 second input rate 14000 bits/sec, 19 packets/sec
 30 second output rate 0 bits/sec, 0 packets/sec
 HFC input: 0 errors, 0 discards, 0 unknown protocols 0 flow control
discards
 HFC output: 0 errors, 0 discards
 49900914 packets input, 3803706540 bytes, 0 no buffer
 Received 0 broadcasts (0 IP multicasts)
 0 runts, 0 giants, 5 throttles
 0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
 0 input packets with dribble condition detected
 34567 packets output, 1519738 bytes, 0 underruns
 0 output errors, 0 collisions, 5 interface resets
 0 unknown protocol drops
 0 babbles, 0 late collision, 0 deferred
 0 lost carrier, 0 no carrier
 0 output buffer failures, 0 output buffers swapped out
 netflight-1841#

netflight-1841#show controllers cable-Modem 0/1/0 mac state

Connectivity State: IP complete
Boot State: Waiting for TFTP
BPI Security: Disabled
DOCSIS Operating Mode: DOCSIS 1.0 mode
DOCSIS COS Mode: Unregistered
Snmp Operating Mode: NmAccess mode

MIB Values:
 Mac Resets: 0
 Sync lost: 0
 Invalid Maps: 0
 Invalid UCDs: 0
 Invalid Rng Rsp: 0
 Invalid Reg Rsp: 0
 T1 Timeouts: 0
 T2 Timeouts: 0
 T3 Timeouts: 1
 T4 Timeouts: 0
 Range Aborts: 0

DS Lock : Locked
DS Frequency: 651000000 Hz
DS QAM Mode: QAM256
DS Power Level: 4.3 dBmV
DS Symbol Rate: 5360.537 Ksym/sec
DS Interleave: 32 Taps, 4 Increment
DS SNR: 38.3 dB

US ID: 45
US Frequency: 18900000 Hz
US QAM Mode: QPSK
US Power Level: 35.7 dBmV
US Symbol Rate: 2560 Ksym/sec
Ranging Offset: 12226
Mini-Slot Size: 4
Change Count: 1

Preamble Superstring:
03 f0 28 33  eb f0 28 33  eb f0 28 33 eb f0 28 33
eb e1 ee 16 6d e8 73 09 15 d7 92 e7 03 ba 7a 94
0a af ad 06 ed ac 17 7c 79 a6 b8 d1 7f 4b 14 c6
03 32 b2 7e d2 4d f9 6a 14 4e cb d8 6a 9c 86 21
00 88 c8 ea d8 e2 54 6c f9 e2 dc a4 13 3a 3e f0
7f 0d f3 de c0 ed f3 de c0 0d f3 de c0 ed f3 de
c0 ed f3 de c0 ed f3 ff   ff  ff  ff  ff  ff   ff   ff  ff
ff ff ff  ff ff ff ff ff ff ff ff ff ff ff ff ff
Burst Descriptors:
+--------------+------+------+------+------+------+------+------+------+------+
|                |    1 |      2 |   3  |     4 |    5 |     6 |    9 |
10 |   11 |
|         IUC | Req | Req/ | Init | Per | Short| Long | Adv | Adv | Adv |
|                |       | Data | Maint| Maint| Data | Data | Short| Long |
UGS |
+--------------+------+------+------+------+------+------+------+------+------+
 Modulation: QPSK XXXX QPSK QPSK XXXX XXXX 64QAM 64QAM 64QAM
DiffEncoding: Off XXXX Off Off XXXX XXXX Off Off Off
PreambleLen: 56 XXXX 640 384 XXXX XXXX 104 104 104
PreambleOffset: 652 XXXX 0 0 XXXX XXXX 716 716 716
FEC T Bytes: 0 XXXX 5 5 XXXX XXXX 12 16 12
FEC K Bytes: 16 XXXX 34 34 XXXX XXXX 81 223 81
Scrambler Seed: 338 XXXX 338 338 XXXX XXXX 338 338 338
Max Burst: 0 XXXX 0 0 XXXX XXXX 11 255 255
Guard Time: 8 XXXX 48 48 XXXX XXXX 8 8 8
Last Codeword: Fixed XXXX Fixed Fixed XXXX XXXX Short Short Short
Scrambler: On XXXX On On XXXX XXXX On On On
Preamble Type: QPSK1 XXXX QPSK1 QPSK1 XXXX XXXX QPSK1 QPSK1 QPSK1
RsIntrlvrDepth: 1 XXXX 0 0 XXXX XXXX 0 0 0
RsIntrlvrBlkSz: 2048 XXXX 2048 2048 XXXX XXXX 2048 2048 2048

Config File:
 Network Access: Allowed
 Maximum Number of CPEs: -1
 Concatenation: Enabled
 Fragmentation: Enabled
 PHS: Enabled
 Maximum DS Data Rate: 0
 Maximum US Data Rate: 0
 Maximum US Burst: 0

Ranging Backoff Start: 2
 Ranging Backoff End: 7
 TX Backoff Start: 2
 TX Backoff End: 8

 My offered IP address: 73.72.46.36
CM Configuration file: d11_m_hwiccabled2_economyplus_c01.cm
Log Server IP address: 0.0.0.0
TFTP Server IP address: 96.120.88.93
Time Server IP address: 69.252.97.8
Domain Name Server: 68.87.76.178; 68.87.78.130
Lease time: 365673

netflight-1841#

If people have ideas on more appropriate
forums that might be able to help, I'd love
pointers to those as well; search engine
searches have been largely fruitless on this
so far.

Thanks so much for any pointers people
can give!

Matt