Hurricane Electric packet loss

Reid Fishler redhead at linux.redbird.com
Tue Jul 22 15:37:10 UTC 2014


Wolfgang-
   Our NOC is always ready and willing to help you with any problems you
may have. I do not see any tickets opened recently for you. We have more
than enough capacity transatlantically and transpacifically so I do not
know what problem you may be seeing. The next time you see it please open a
ticket with our NOC, and we will be happy to try to debug it. Posting to
Nanog without first opening a ticket isn't a great method of debugging.

Reid Fishler



On Tue, Jul 22, 2014 at 7:09 AM, Wolfgang Nagele (AusRegistry) <
wolfgang.nagele at ausregistry.com.au> wrote:

> Hi,
>
> Two different thins. Once they were affected by the cable fault
> cross-Atlantic.
>
> All the other times the problem was acknowledged and then disappeared. No
> further detail given. :(
>
> Cheers,
> Wolfgang
>
> On 7/22/14, 9:03 PM, "Mehmet Akcin" <mehmet at akcin.net<mailto:
> mehmet at akcin.net>> wrote:
>
> And what did HE say when you asked them?
>
> Mehmet
>
> On Jul 22, 2014, at 5:48, "Wolfgang Nagele (AusRegistry)" <
> wolfgang.nagele at ausregistry.com.au<mailto:
> wolfgang.nagele at ausregistry.com.au>> wrote:
> Hi,
> We’ve been customers of Hurricane Electric for a number of years now and
> always been happy with their service.
> In recent months packet loss on some of their major routes has become a
> very common (every few days) occurrence. Without knowledge of their network
> I am unsure what’s the cause of it but we’ve seen it on the Tokyo - US
> routes as well as the London - US routes. It reminds me of the Cogent
> expansion which was carried out by unsustainable oversubscription which
> eventually resulted in unusable service for a number of years. Having seen
> some of the rates that HE has been selling for I can’t help but wonder if
> they made the same mistake ...
> Here is an example of what’s going on again atm.
> HOST: prolocation01.ring.nlnog.ne Loss%   Snt   Last   Avg  Best  Wrst
> StDev
>   1.|-- 2a00:d00:ff:136::253       0.0%    11    0.3   0.3   0.3   0.4
> 0.0
>   2.|-- 2a00:d00:1:12::1           0.0%    10    0.7   0.8   0.7   1.1
> 0.1
>   3.|-- hurricane-electric.nikhef  0.0%    10    0.7   3.1   0.7   8.3
> 2.9
>   4.|-- 100ge9-1.core1.lon2.he.ne  0.0%    10    9.8  12.6   8.0  19.2
> 4.1
>   5.|-- 100ge1-1.core1.nyc4.he.ne 10.0%    10   74.7  74.6  73.7  80.8
> 2.3
>   6.|-- 10ge10-3.core1.lax1.he.ne 30.0%    10  133.4 138.0 133.4 145.1
> 4.8
>   7.|-- 10ge1-3.core1.lax2.he.net 20.0%    10  135.7 139.1 133.4 145.1
> 4.5
>   8.|-- 2001:504:13::3b           40.0%    10  143.2 143.1 142.1 144.4
> 0.8
>   9.|-- 2402:7800:100:1::55       50.0%    10  144.4 144.1 143.8 144.4
> 0.2
> 10.|-- 2402:7800:0:1::f6         60.0%    10  298.7 298.4 298.2 298.7   0.2
> 11.|-- ge-0-1-4.cor02.syd03.nsw. 10.0%    10  299.3 298.9 298.3 299.5   0.5
> 12.|-- 2402:7800:0:2::18a        20.0%    10  299.7 299.4 298.9 300.1   0.4
> 13.|-- 2001:dcd:12::10           30.0%    10  299.8 299.5 298.8 300.0   0.5
> Is anybody else observing this as well?
> Cheers,
> Wolfgang
>
>



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