Hurricane Electric packet loss

Tue Jul 22 09:48:34 UTC 2014

Hi,

We’ve been customers of Hurricane Electric for a number of years now and always been happy with their service.

In recent months packet loss on some of their major routes has become a very common (every few days) occurrence. Without knowledge of their network I am unsure what’s the cause of it but we’ve seen it on the Tokyo - US routes as well as the London - US routes. It reminds me of the Cogent expansion which was carried out by unsustainable oversubscription which eventually resulted in unusable service for a number of years. Having seen some of the rates that HE has been selling for I can’t help but wonder if they made the same mistake ...

Here is an example of what’s going on again atm.
HOST: prolocation01.ring.nlnog.ne Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 2a00:d00:ff:136::253       0.0%    11    0.3   0.3   0.3   0.4   0.0
  2.|-- 2a00:d00:1:12::1           0.0%    10    0.7   0.8   0.7   1.1   0.1
  3.|-- hurricane-electric.nikhef  0.0%    10    0.7   3.1   0.7   8.3   2.9
  4.|-- 100ge9-1.core1.lon2.he.ne  0.0%    10    9.8  12.6   8.0  19.2   4.1
  5.|-- 100ge1-1.core1.nyc4.he.ne 10.0%    10   74.7  74.6  73.7  80.8   2.3
  6.|-- 10ge10-3.core1.lax1.he.ne 30.0%    10  133.4 138.0 133.4 145.1   4.8
  7.|-- 10ge1-3.core1.lax2.he.net 20.0%    10  135.7 139.1 133.4 145.1   4.5
  8.|-- 2001:504:13::3b           40.0%    10  143.2 143.1 142.1 144.4   0.8
  9.|-- 2402:7800:100:1::55       50.0%    10  144.4 144.1 143.8 144.4   0.2
 10.|-- 2402:7800:0:1::f6         60.0%    10  298.7 298.4 298.2 298.7   0.2
 11.|-- ge-0-1-4.cor02.syd03.nsw. 10.0%    10  299.3 298.9 298.3 299.5   0.5
 12.|-- 2402:7800:0:2::18a        20.0%    10  299.7 299.4 298.9 300.1   0.4
 13.|-- 2001:dcd:12::10           30.0%    10  299.8 299.5 298.8 300.0   0.5

Is anybody else observing this as well?

Cheers,
Wolfgang