Fwd: [ PRIVACY Forum ] Network Solutions/Web.com apologizes for email about credit card charges

Thu Jan 23 02:14:37 UTC 2014

NetSol: Oops.  We goofed.

Why they didn't clarify this when Brent queried them is unclear; I infer
(but cannot, of course, prove) backpedaling.  

Cheers,
-- jra

----- Forwarded Message -----
> From: "PRIVACY Forum mailing list" <privacy at vortex.com>
> To: privacy-list at vortex.com
> Sent: Wednesday, January 22, 2014 5:44:11 PM
> Subject: [ PRIVACY Forum ] Network Solutions/Web.com apologizes for email about credit card charges
> Network Solutions/Web.com apologizes for email about credit card
> charges
> 
> I just got off the phone with the COO, CTO, and others from Network
> Solutions/Web.com, regarding today's furor over an email suggesting an
> almost $2K charge for a new domain security program unless the
> addressee opted out.
> 
> They are apologetic about the email, which they say mischaracterized
> the program aimed at the top 1% of their customers, and assert that
> nobody would have been charged that fee without affirmatively agreeing
> to enter the program -- irrespective of what the email appeared to be
> saying.
> 
> I also took the opportunity to discuss other aspects of their email
> notifications, such as those WHOIS confirmation notices I received a
> few
> days ago, that looked for all the world like phishing attempts.
> 
> All other aspects of today's story aside, I think it's more clear than
> ever that messaging really matters.
> 
> My thanks to Network Solutions/Web.com for taking the time to discuss
> these
> issues with me directly.
> 
> --Lauren--
> Lauren Weinstein (lauren at vortex.com): http://www.vortex.com/lauren
> Co-Founder: People For Internet Responsibility:
> http://www.pfir.org/pfir-info
> Founder:
> - Network Neutrality Squad: http://www.nnsquad.org
> - PRIVACY Forum: http://www.vortex.com/privacy-info
> Member: ACM Committee on Computers and Public Policy
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> Tel: +1 (818) 225-2800 / Skype: vortex.com
> 
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-- 
Jay R. Ashworth                  Baylink                       jra at baylink.com
Designer                     The Things I Think                       RFC 2100
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