comcast business service

Ray Wong rayw at rayw.net
Thu Feb 20 21:26:43 UTC 2014


They often say everything looks okay. I can recall one conversation where
the tech said he was talking to my modem and there were no problems all the
way to it. I replied that it was unplugged in my hand because I had done so
to read the serial number to him, so he couldn't be talking to it. Service
did get better after that. :)

-R>



On Thu, Feb 20, 2014 at 12:35 PM, shawn wilson <ag4ve.us at gmail.com> wrote:

> Thanks. The tech said they looked at signal levels when I called and didn't
> see anything. I didn't have a baseline at the time (I do now) and assumed
> they'd see something there if there was something.
>
> I do have the Netgear. So I'll keep this in mind when I call them again
> (assuming it's really not a noise issue) though I'm not sure exactly what
> happened here or how I can get them to try the same thing?
> On Feb 20, 2014 3:11 PM, "Aaron C. de Bruyn" <aaron at heyaaron.com> wrote:
>
> > If it's one of their new Netgear-branded modems, see if you can get your
> > tech to dig up an SMC.
> >
> > We had the same issue.  They swapped out one Netgear modem for another
> > Netgear and the problem continued. The phone techs couldn't see the
> problem
> > and kept blaming our equipment.  They finally sent out one of the
> 'senior'
> > engineers I had worked with before on other jobs.  He managed to get a
> hold
> > of one of the SMCs from their warehouse.  No more issues.
> >
> > -A
> >
> >
> > On Thu, Feb 20, 2014 at 1:08 AM, shawn wilson <ag4ve.us at gmail.com>
> wrote:
> >
> >> A while ago I got Comcast's business service. Semi-idle connections
> >> are get dropped (I haven't really diagnosed this - I just no that it
> >> isn't the client or server but some network in between). However the
> >> second and most obvious issue is that intermittently, the service will
> >> grind to a halt:
> >> --- 8.8.8.8 ping statistics ---
> >> 37 packets transmitted, 34 received, 8% packet loss, time 36263ms
> >> rtt min/avg/max/mdev = 398.821/5989.160/14407.055/3808.068 ms, pipe 15
> >>
> >> After a modem reboot, it goes normal:
> >> --- 8.8.8.8 ping statistics ---
> >> 4 packets transmitted, 4 received, 0% packet loss, time 3003ms
> >> rtt min/avg/max/mdev = 23.181/23.920/24.298/0.474 ms
> >>
> >> This seems to happen about once or twice a day. I can't attribute it
> >> to any type of traffic or number of connections. All of the rest of
> >> the network equipment is the same and the behavior persists when a
> >> computer is plugged directly into the modem. I called Comcast and they
> >> said they didn't see anything even when I was experiencing ridiculous
> >> ping times. I tend to think it's an issue with the 'modem' but I'm not
> >> sure what the issue might be or how to reproduce it when asked to if I
> >> tell them to look at it.
> >>
> >>
> >
>


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