Anybody at Amazon AWS?

Anne P. Mitchell, Esq. amitchell at
Thu Dec 4 16:15:36 UTC 2014

Anybody have a contact at Amazon AWS?

I sent in a spam complaint, and got back the below response - while I give them kudos for actually, you know, responding, I'm pretty sure that we can all agree that "sending the same canned message to email addresses scraped off websites" is the very definition of spam, yet somehow the EC2 abuse team seems to consider it a perfectly acceptable explanation  - I'd sure love to discuss this with someone with a clue at Amazon AWS

Our customer has responded to your abuse report and provided the following information

"The below emails were sent individually to the recipient using a canned message. There is no automation or mass emailing at all. Our publisher representative personally visited each of the below websites, decided they were right for our service and emailed them individually. The emails are sent through gmail using a web interface to their API.

Let me know if you require any additional information.


If you are satisfied with the above information, there is no need to respond to this notice. If you are not satisfied, please respond with a clear, succinct reason for dissatisfaction and what results you desire from our customer. We will make every reasonable attempt to work with you and our customer to resolve this matter.  

Thank you,
The EC2 Abuse team



Anne P. Mitchell, Esq.
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Author: Section 6 of the Federal CAN-SPAM Act of 2003
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Ret. Professor of Law, Lincoln Law School of San Jose
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