Cisco warranty

Laurent CARON lcaron at
Fri Apr 4 07:42:29 UTC 2014

On 04/04/2014 01:51, Jimmy Hess wrote:
> On Thu, Apr 3, 2014 at 1:46 PM, Brandon Ewing <nicotine at> wrote:
>> On Thu, Apr 03, 2014 at 01:26:58PM -0400, Michael Brown wrote:
>>> Did you purchase SMARTnet when you bought the device? If you didn't,
>>> you're probably SOL.
>> This is not true.  Cisco provides a limited lifetime warranty on hardware
>> purchased from them or an authorized reseller, with our without SmartNet.
> On some:  not all their hardware, they offer limited lifetime warranty.
> Lifetime is the exception to the rule: many of their components are 90 days
> or 1 year.
> The "limited" bit is also important --- they have restrictions in fine
> print.
> It's strongly recommended you buy their SmartNet, if you want their reps to
> treat you reasonably and make efforts to fulfill your paper warranty.
> Getting the manufacturer rep to actually honor the paper warranty and allow
> you an RMA, when there is no paid support.... is another thing altogether.
> May require a great deal of persistence on your part,
> As in continuing to contact Cisco and refusing to take "NO" as an
> acceptable answer to your RMA request.
> Or it may just not happen....

My device is indeed supposedly covered by a lifetime warranty. Since I'm 
still in the timeframe of less than 5 years after should be 

Never experienced such a bad service from Juniper or 3COM/H3C/HP

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