Caution! Don't attempt the Postini to Google Apps transition

Sun Sep 8 19:38:00 UTC 2013

Hi Matthew

Interesting experience.

>first into a black hole, and then bouncing with permanent failures.

What you mean by permanent failures? Can you share error you saw in bounce
report?

On Sat, Sep 7, 2013 at 1:30 AM, Matthew Kaufman <matthew at matthew.at> wrote:

> TL; DR: Email won't be delivered, No support
>
> I have two domains that I set up with Postini for spam filtering, and I
> was very happy for years. But Google purchased Postini, and has been
> increasingly insistent that I migrate to Google Apps. They have a
> transition process which is supposedly seamless, and which guarantees that
> mail will continue flowing throughout the transition. In reality, all of my
> email was offline for 24 hours, first into a black hole, and then bouncing
> with permanent failures.
>
> Calling Google support last night resulted in a long wait to finally talk
> to someone who told me that Postini support was too busy and who took down
> my name and number for a call back. Never got a call.
>
> This morning I opened a support ticket via the web site, and two hours
> later got a reply suggesting that it might be my MX records. Never mind
> that (according to the logs I could see) the mail was still flowing
> properly to Postini, passing through there to Google, and then being dumped
> at Google.
>
> When I called to escalate, I found a support agent who couldn't find the
> ticket I had opened via the website, and who then tried to transfer me. In
> the process, I sat on hold for 30 minutes, then the call was dropped.
>
> When I called right back, I went through the same phone tree and
> authentication process, and reached another agent. When he asked my
> problem, and I started to describe it, he said "oh, Postini" and then hung
> up on me.
>
> At that point it had been 24 hours, which is too long to have one's
> inbound email getting permanent failures, and so I've set my MX records to
> point directly at my own servers and will just live without spam filtering
> for a while. In the meantime, I strongly encourage anyone else who cares
> about reliable email delivery to avoid my fate.
>
> Matthew Kaufman
> matthew at matthew.at
>
>

-- 

Anurag Bhatia
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