Point to Point Ethernet request

Thu Oct 24 14:19:49 UTC 2013

Hi Tom,

Yes Comcast has SLA for their Enterprise Services, see page 5 (Schedule A-2)
of
http://business.comcast.com/docs/ent-terms-and-conditions/Product-Specific-A
ttachment-Ethernet-Dedicated-Internet-120412-PUBLISHED-v3.pdf?sfvrsn=0

Tony Patti
CIO
S. Walter Packaging Corp.

-----Original Message-----
From: Tom Morris [mailto:blueneon at gmail.com] 
Sent: Thursday, October 24, 2013 2:38 AM
To: NANOG list
Subject: Re: Point to Point Ethernet request

Do they offer an SLA on that? I've got a couple of broadcast sites that
could use a 21st century studio to transmitter link... Bandwidth wouldn't be
that spicy (just FM stereo here) but reliability is a must!! An at&t t1 is
even starting to drive us nuts by having seconds long dropouts in the
afternoons.

Tom Morris, Operations Manager, WDNA-FM

This message sent from a mobile device. Silly typos provided free of charge.
On Oct 24, 2013 2:14 AM, "Crist Clark" <cjc+nanog at pumpky.net> wrote:

> Got 10 GbE service from a data center in Santa Clara to a campus in 
> San Mateo California from Comcast. Been pretty solid. Only blips have 
> been anounced maintenance. When I have contacted support, I really 
> can't complain.
>
> It's L2. I see my BPDUs and LLDPDUs come through.
>
> So, yeah, it exists.
>
> Related, maybe:
>
> Has anyone actually seen Comcast's "ethernet" service? This is 
> advertised as a symmetrical, high-speed (100mb+?) business service not 
> consumer stuff.
>
> I called several times out of curiosity. Using the phone number for 
> this service on their website got me switched around several times by 
> people who seemed to barely know what I was talking about.
>
> One wanted to engage me in a debate about why asymmetrical 20/7 
> (whatever it was) isn't good enough I assume because that's all she 
> was involved with so I muttered something about routing net blocks etc 
> so she gave up and switched me again. Fine.
>
> Then I'd finally get someone who seemed reasonable, seemed to know 
> what I was asking about, took down my call back info and promised 
> someone would get back to me within one business day.
>
> Never got a callback. Tried this a few times, same result.
>
> So, does it exist?
>
> I suppose if sales won't call you back you have to wonder what support 
> would be like.
>
> P.S. Their website for this service invites you to enter your address 
> to see if it's available and assures me it is, that's where you get 
> the phone number to call sales.
>
> --
>         -Barry Shein
>
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