CenturyLink IP NOC Contact for BGP Changes

Tue Nov 26 06:12:07 UTC 2013

On 11/25/13, 8:26 PM, Jawaid Desktop wrote:
> Hello NANOGers,
> 
> We're a regional CLEC and I've had a BGP filter change request in to
> CenturyLink for 3 days. I've had no luck trying to get this processed.
> 
> I tried calling in tonight because, you know, my expectation these days
> is that every serious internet backbone company staffs a 24/7/365 NOC
> capable of dealing with IP and BGP routing issues / changes. I managed
> to escalate to a "TAC supervisor" who assures me that they in fact have
> nobody staffed after-hours who can do this kind of work. *boggles*
> 
> I had no trouble getting the exact same request processed by XO, Cogent,
> Level3, Comcast, Cogent, and TWTelecom in anywhere from minutes to a few
> hours, many of them at night (you know, when it's kind of like better to
> do such changes anyway).
> 
> So does anyone have the contact for a real, honest-to-god IP NOC
> engineer at CenturyLink?

by centurylink do you mean legacy qwest (as209)

http://www.centurylinkservices.net/ipsupport/bgp-update.php

They do support routing policy objects, so you are imho better off if
you have your sessions converted to RADB generated filters, and then do
it that way.

> Or did I make a mistake assuming CenturyLink is a serious, carrier-class
> player?
> 
> Thanks for any help.
> 
> Jawaid
> 

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