[outages] comcast/sprint oddities

Wed Mar 13 15:55:14 UTC 2013

I once dropped over 1500 bucks on drinks for an entire TAC. Paid for itself instantly.. 5 years later I still go straight to Tier III.

>From my Android phone on T-Mobile. The first nationwide 4G network.

-------- Original message --------
From: Jay Ashworth <jra at baylink.com>
Date: 03/13/2013 8:50 AM (GMT-08:00)
To: NANOG <nanog at nanog.org>
Subject: Re: [outages] comcast/sprint oddities

----- Original Message -----
> From: "Jeremy Chadwick" <jdc at koitsu.org>

> If you really wanted to bring this up with Sprint, you would need to
> have a relationship with them, and you would *need* to provide source
> and destination IPs.

And there's the point that makes fixing this stuff such a bitch: you almost
never have a relationship with anyone except the carrier you connect through
(and sometimes not even them :-).

This is, incidentally, why my professional recommendation to people setting
up "nailed up" links over the Internet is to move heaven and earth to
get every point on the same carrier, or to make sure, at the very least
that there is only one exchange point in the middle, and you're a customer
of the carrier on both sides of it.

Having to escalate through 3 or 4 carriers to get something fixed isn't
just time consuming, it's often impossible.

Social engineering NOC hotlines (as much as I hate to advocate it) is
often the only solution; bring your Geek License.  :-)

Cheers,
-- jra
--
Jay R. Ashworth                  Baylink                       jra at baylink.com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates     http://baylink.pitas.com         2000 Land Rover DII
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