frnkblk at iname.com
Sat Jul 13 14:22:06 UTC 2013
I work for a telco and have seen customers double up on circuits. Why do
you think even the largest carriers don't send in a disconnect order for a
customer circuit until the replacement circuit is in place and working?
Because they've learned the hard way, too.
From: Jimmy Hess [mailto:mysidia at gmail.com]
Sent: Saturday, July 13, 2013 4:09 AM
To: Jean-Francois Mezei
Cc: nanog at nanog.org
Subject: Re: Friday Hosing
On 7/12/13, Jean-Francois Mezei <jfmezei_nanog at vaxination.ca> wrote:
> On 13-07-12 11:44, Alain Hebert wrote:
> 1- You call to make cancellation on date X. Speak to person 1.
> 2- Wait 20 minutes
In a theoretical ideal world, that would probably work fine, but a
request for "Shut off service effective the 15th" is just asking for
trouble; with many large providers, making a request like that is
very likely to be misinterpreted or result in unintended early
Some providers, even if they understand the request, may choose not
to entertain a request more complicated than "Cancel immediately";
they may agree to cancel at date X, then things get terminated
immediately, and their terms of service probably contains a rule
that the provider may end service at their discretion, without
notice with the payment for the rest of the same subscription term
following date X still being due.
Their account terms also probably specify required binding
arbitration, and liability limited to hosting fees, and the
subscription cost -- a few dollars to be recovered for a few days
extra downtime is not likely to exceed the filing fees that would be
required for any sort of court actions.
If the domain contains critical resources, you have new hosting
setup, before you even think about cancelling old hosting.
You make sure the DNS servers point to reliable name service
provider(s) who will continue to provide DNS hosting, and you make
sure the domain registration is under your full control with full
access to all settings, and no provider listed as Admin contact..
Best practice would be
Only after you secured all those things and updated A records to
point to new hosting provider, should the original provider be
contacted with a request to "cancel" the web hosting or particular
This is a case of: pay significantly more (multiple providers a
short time) in order to greatly reduce risk ---- whereas,
asking a provider to cancel at date X, and avoiding overlap ---
significantly reduces cost while greatly increasing risk of a 24-48
> 3- Call again, speak to person 2, confirm your services will be
> cancelled on date X and that you have already paid for services until
> then. (or that an invoice has already been produced or will be produced.)
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