Looking for success stories in Qwest/Centurylink land

Mon Jan 28 18:58:04 UTC 2013

If the bells werent so bell like, it would be a lot harder to win 
business from them.

A colleague of mine is fond of asserting that the peter principle 
applies to corporations as a whole.

Joe

Warren Bailey wrote:
> Spoken like a true ATT customer..;)
>
>
>  From my Android phone on T-Mobile. The first nationwide 4G network.
>
>
>
> -------- Original message --------
> From: Brent Jones <brent at brentrjones.com>
> Date: 01/28/2013 10:07 AM (GMT-08:00)
> To: Joe Maimon <jmaimon at ttec.com>
> Cc: North American Networking and Offtopic Gripes List <nanog at nanog.org>
> Subject: Re: Looking for success stories in Qwest/Centurylink land
>
>
> s/CenturyLink/ATT and I've got plenty of good stories for you.
> I think the big telcos these days simply don't care, and don't understand.
> They hire sales drones from Wal-Mart, and expect them to put in orders
> for longhaul circuits, or metro ethernet, and what you get is samples
> of perfume or pizza delivery.
>
> On Mon, Jan 28, 2013 at 9:32 AM, Joe Maimon <jmaimon at ttec.com> wrote:
>> Anybody have some happy success stories to share about service in Qwest
>> service area post Centurylink acquisition?
>>
>> Unfortunately the ones I have contain more humor than success.
>>
>> Story #1
>>
>> Ethernet/Fiber service near Tampa ordered via partner, misordered as MPLS,
>> re-ordered as vpls.
>>
>> Delivered by June, I have been trying unsuccessfully to get a MAC off the
>> NID ever since.
>>
>> Similarly, I have been unsuccessful in getting the LEC onsite to
>> troubleshoot the NID. My last update was a due date of 2/22, after they
>> missed a 1/17 date. Nope, not a typo.
>>
>> Story #2
>>
>> Ethernet/Fiber service in Phoenix ordered via partner. Apparently, in order
>> to save on the expense of the NID/switch combo, the LEC ran the second set
>> of fiber strands up to an existing customer in the building, using dedicated
>> conduit from the building dmarc (which is accessible by our customer).
>>
>> They then instructed us to run copper back from their customer back to our
>> customer's space. This recipient of the new fiber refused permission (not to
>> mention being unhappy at unwittingly providing shared service).
>>
>> LEC claims the order was marked closed and delivered and any changes are new
>> orders that will take 45 days. There has not been an update since, although
>> presumably, we are on the 45 day clock.
>>
>> Due on the 1st, delivered in mid December, this is a month late with no
>> timely resolution in sight.
>>
>> I have been assured by everyone involved that escalation has been pursued to
>> the highest levels, including pleading with the CEO of the unwitting service
>> providing customer, to no avail.
>>
>> If someone from Centurylink who can make things happen and be privy to the
>> real dealings would please reach out directly to me, I have high hopes that
>> there can be happy endings for these stories.
>>
>> Or if anybody has any useful suggestions, ideas, advice, or even
>> commiserations, all are welcome to share.
>>
>> Best,
>>
>> Joe
>>
>
>
>
> --
> Brent Jones
> brent at brentrjones.com
>
>