The Making of a Router
symack at gmail.com
Thu Dec 26 23:38:07 UTC 2013
>> Unless they deem that it's "outside of scope". Or they can't get anyone to
>> you inside of SLA. Or they send someone incompetent. Or it's a problem
>> that's never happened before.
>> *Everything* is a nightmare to support. A DIY project just means that
>> you're betting you're smarter than whoever the vendor sends to fix their
>> thing. Maybe it's a good bet, maybe it isn't.
>> I'm sure you've got plenty of horror stories of DIY project support; I've
>> got plenty of horror stories of vendor support. Perhaps we can get together
>> some day and have a story-off. <grin>
Nightmares come in colours of green, teal, and purple!
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