Evaluating Tier 1 Internet providers
elouie at yahoo.com
Tue Aug 27 21:57:47 UTC 2013
From: Bryan Socha [mailto:bryan at serverstack.com]
Sent: Tuesday, August 27, 2013 2:45 PM
To: Eric Louie; nanog at nanog.org
Subject: Re: Evaluating Tier 1 Internet providers
To add some more from recent experiences.. Most of these are in colocation
[EL>] I'm colocated too.
- speed to handle your emergency support call. (recent experience, some
tier1 can take a couple hours)
[EL>] time to respond / time to resolve are good ones (hard to get them to
provide the true values, though)
- if support requires a portal opened ticket, is the staff to reset a
password also 24/7.
- Latency in your region. (recent experience: I removed 4 circuits
because the backbones weren't the same in different areas).
- Is you location a pop, metro ring or dedicated fiber elsewhere.
- To get more specific, where is their peering in relationship to you.
Strong peering not near you could mean a lot of extra latency just to get
off their network.
[EL>] "How many hops to their edge"? Will they admit that? can I get a
traceroute? (however, this is in downtown LA so I'm guessing it's close to
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