Comcast contact

Tue Aug 6 21:57:05 UTC 2013

If you run something like a pingplotter or MTR from pbx side towards the Remote, 
and do similar from remote towards the pbx side...

Let it run for a bit, and compare / analyse the results.. you will spot your problem very quickly.

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We find that the IP Transit is often overloaded between Comcast networks and certain IP Transit providers.
or Some common IP Transit provider have their routers overloaded thus having packet loss.

We have had to some route engineering to get around these issues. 
In our case we are fortunate to have multiple IP Transit Carriers, so that was possible.
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Regards

Faisal Imtiaz
Snappy Internet & Telecom
7266 SW 48 Street
Miami, FL 33155
Tel: 305 663 5518 x 232

Help-desk: (305)663-5518 Option 2 or Email: Support at Snappytelecom.net 

----- Original Message -----
From: "Andy Ringsmuth" <andy at newslink.com>
To: "NANOG list" <nanog at nanog.org>
Sent: Tuesday, August 6, 2013 11:56:23 AM
Subject: Comcast contact

Any chance someone on this list is affiliated with Comcast who could contact me off-list?  I have an employee in Virginia who works from home using, in part, a VOIP desk telephone tied into our office phone system back in Nebraska.  She's had nothing but problems maintaining a stable connection and I'm at my wit's end to diagnose and fix whatever is causing her problems.

I've got this exact setup with several employees around the country, but this one person is the only one who, 1 - has problems and 2 - has Comcast.

Much appreciated!

----
Andy Ringsmuth
andy at newslink.com
News Link – Manager Technology & Facilities
2201 Winthrop Rd., Lincoln, NE 68502-4158
(402) 475-6397    (402) 304-0083 cellular