Comcast IPv6 Update

Fri Jun 1 13:51:17 UTC 2012

Jason,
	I remembered this post and decided to check on the status of this
for World Ipv6 day coming up in on the 5th of this month and so I called
Comcast bussiness support... what a nightmare... the first guy told me that
I already have static IP address so why do I need Ipv6 addresses?
Then he told me that I can still "surf the Internet" with Ipv4 addresses and
I don't need Ipv6 addresses.  I asked to speak to someone who
knows more about the Ipv6 rollout he then told me that there is nothing to
know.  I tried to get him to "escalate it" as you suggested below
but he refused telling me that a request for Ipv6 addresses is not a valid
technical reason to escalate.  He did offer to let me speak to his
supervisor.  His supervisor wasn't much better.  I explained to him how I
have been following things on comcast6.net and with Ipv6 day coming
up I thought maybe there had been somekind of forward progress on deployment
and could he at least point me in the right direction for someone
to talk to about it.  He then told me that there is no such person and that
if there was such a person that Comcast's Ipv6 rollout plans and 
locations are proprietary information not to revealed to customers like me.
I referenced NANOG and the below post and was told first that 
how do I know that person is actually a Comcast employee?  I guess besides
the addresses from you guys @cable.comcast.com I don't know for sure
that you guys are actually Comcast employees I just asume that you are who
you say you are.  For the record I don't doubt that you guys work for
Comcast but then the supervisor tells me that even IF the people I
referenced DO work for Comcast that they are in violation of company policy 
for speaking in a public forum and claiming to work for Comcast...  

Wow... I just wanted some info on deployment scheduling and possilbe
timelines for getting Ipv6 and I get all that.  Gotta say they could really
do better in the customer service dept.  I wonder if you guys have any more
info on this or can at least point me in the right direction... like I 
said I already tried Comcast Business Support with the above results... so I
guess if you can help find out this before World Ipv6 day so that I 
could participate that would be ideal...  I wonder if anyone else has tried
getting this info on the list with better results?

- Jimmy 

-----Original Message-----
From: Livingood, Jason [mailto:Jason_Livingood at cable.comcast.com] 
Sent: Wednesday, November 09, 2011 8:58 AM
To: Blake T. Pfankuch; Brzozowski, John; NANOG
Subject: Re: Comcast IPv6 Update

On 11/9/11 11:54 AM, "Blake T. Pfankuch" <blake at pfankuch.me> wrote:

>This appears directed at the Home market.  Any word on the Business 
>Class market even as a /128?

Business Class is coming later. It won't hurt to contact the Business Class
sales number and ask about IPv6 (and tell them to escalate it) - it all
helps get us internal support and buy in. It is definitely on our radar
though. 

- Jason