Customer Notification System.

Leigh Porter leigh.porter at ukbroadband.com
Wed Feb 22 11:26:33 UTC 2012


> -----Original Message-----
> From: Rich Kulawiec [mailto:rsk at gsp.org]
> Sent: 22 February 2012 11:04
> To: nanog at nanog.org
> Subject: Re: Customer Notification System.
> 
> On Tue, Feb 21, 2012 at 05:58:19PM -0500, James Wininger wrote:
> > We would need to send notifications out to say about 400 customers.
> > Ideally the system would send an attached PDF. It would be great if
> > this system were SQL based etc.
> 
> (a) Use ASCII.  Using PDF for this is insane.
> 
> (b) You're dealing with only 400 customers, yet you want the overhead
> and complexity of a SQL-capable database?  Do you also engage a fleet
> of bulldozers when you want to plant a flower in the back yard?
> 
> > I have thought of possibly using a
> > mailing list type approach, but that gets us back to (almost) where
> we
> > are today.
> 
> Precisely what is wrong with a "mailing list type approach", using
> Mailman (which is the best available and what runs this list)?  It
> handles COI (mandatory for responsible and ethical operation of all
> mailing lists), it runs on all varieties of 'nix, it plays nice with
> MTAs, it deals with most bounces in a sane fashion, etc.

Yeah please don't use PDF. There is nothing more annoying than getting an email about something important that had a PDF attachment to tell you about the important things. Lowest common denominator!

I used to use mailman for this, but we had a CRM system as well which was database driven. So I write a script to grab the right email addresses from the database every night and populate mailman. 

--
Leigh




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