Verizon's New Repair Method: Plastic Garbage Bags

Greg Ihnen os10rules at gmail.com
Wed Aug 22 13:14:46 CDT 2012


Sometimes a complaint to the corporate offices, faxed so it's something physical that has be dealt with gets attention. Though relationship-wise you'd probably be burning a bridge, somewhat more so than posting the problem to nanog.

Greg
On Aug 22, 2012, at 12:43 PM, Eric Wieling <EWieling at nyigc.com> wrote:

> They throw complaints from Resale CLECs in the trash.  I'm starting to think we should convert the line to VZ Direct, then have the customer file PUC complaints, then convert it back when the issue is really resolved.   I suspect that is illegal though and we are not going to do that.
> 
> -----Original Message-----
> From: smeuse at gmail.com [mailto:smeuse at gmail.com] On Behalf Of Steve Meuse
> Sent: Wednesday, August 22, 2012 12:31 PM
> To: Eric Wieling
> Cc: William Herrin; Wayne E Bouchard; nanog at nanog.org
> Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
> 
> 
> Contact your Public Utility Commission, they tend to respond better when there are formal complaints documented. 
> 
> -Steve
> 
> 
> On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <EWieling at nyigc.com> wrote:
> 
> 
> 	The garbage bags have been on that pole for at least 6+ months.
> 	
> 	What will end up happening is what happens every time something like this happens.  We call in trouble tickets for months until we can get the issue labeled chronic, then we get a "Class 1 inspection", then they fix it.   One issue is that to get it labeled chronic there needs to be three tickets opened within a month.  VZ's temp fix often works long enough that we can't get enough tickets in within a month.
> 	
> 	-----Original Message-----
> 	From: William Herrin [mailto:bill at herrin.us]
> 	Sent: Wednesday, August 22, 2012 11:58 AM
> 	To: Wayne E Bouchard
> 	Cc: nanog at nanog.org
> 	Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
> 	
> 	On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web at typo.org> wrote:
> 	>> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
> 	>> >> http://rock.nyigc.net/verizon/
> 	
> 	> To be fair, this sort of thing does happen from time to time in
> 	> perfectly legitimate situations. In some cases, parts need to be
> 	> acquired or maintenance schedules need to be arranged in order to do a
> 	> propper repair. So just because you see these, don't immediately think
> 	> it is bad techs rather than a temporary, "keep it working until you
> 	> can do it right."
> 	
> 	Uh... no. Quick hacks happen from time to time to keep things running.
> 	Layers upon layers of quick hacks that are never cleaned up (see
> 	picture) happen through incompetence. If not on the part of the techs then on the part of the managers who rushed the techs onward to the next task.
> 	
> 	Always time to do it over, never time to do it right == incompetent.
> 	
> 	Regards,
> 	Bill Herrin
> 	
> 	
> 	
> 	--
> 	William D. Herrin ................ herrin at dirtside.com  bill at herrin.us
> 	3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004
> 	
> 	
> 	
> 
> 
> 




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