Comcast vs. Verizon for repair methodologies

Naslund, Steve SNaslund at
Tue Aug 21 15:41:51 UTC 2012

Sorry, I read the posts out of order.  That is a very long time for it
to look like that.  Probably not the field techs fault though, looks
like the Comcast outside plant department not tracking that issue and
dispatching someone to fix it.  Either that or there is something else
going on like a network upgrade that will replace this that is not on
schedule.  Either way, they should be able to get an explanation

Steven Naslund

-----Original Message-----
From: Patrick W. Gilmore [mailto:patrick at] 
Sent: Tuesday, August 21, 2012 10:04 AM
To: Naslund, Steve
Cc: Patrick W. Gilmore
Subject: Re: Comcast vs. Verizon for repair methodologies

On Aug 21, 2012, at 09:54 , "Naslund, Steve" <SNaslund at>

> I think the issue is that the field techs wanted to get the customer
> and running.  Most of the outside plant stuff is done by contractors
> it takes time to get them on the job.  Sometimes a work around is the
> best they can do.  How long was it like that?

In the original post, it says "months".  I don't know how many, since I
moved here 2 months ago and it was like that then.


> -----Original Message-----
> From: Peter Kristolaitis [mailto:alter3d at] 
> Sent: Monday, August 20, 2012 3:31 PM
> To: nanog at
> Subject: Re: Comcast vs. Verizon for repair methodologies
> On 12-08-20 04:25 PM, Leo Bicknell wrote:
>> In a message written on Mon, Aug 20, 2012 at 04:12:22PM -0400,
> W. Gilmore wrote:
>>> The story: A piece of underground cable went bad.  The techs didn't
> pull new underground cable.  They decided it was better to do it
> (if you can call 2 feet "arial").  They took apart the two pedestals
> either side of the break and ran a new strand of RG6 (yes, the same
> stuff you use inside your home, not the outside-plant rated stuff)
> to trees with rope.
>> Why is that cable still in place?
>> That's a hint, not really a question. :)
> That cable definitely needs to be removed in the interest of... uhh...

> "community safety".  Yeah, that's it.  You're worried about the
> and children hurting themselves.  ;)
> (Double-mega-extra-bonus points if you convince your local city
> to do it!)
> - Pete

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