Comcast 1, Verizon 0 [was: Comcast vs. Verizon for repair methodologies]

Robert M. Enger NANOG at enger.us
Mon Aug 20 18:16:24 CDT 2012


Lucky that any form of publicity works!

This lady http://www.washingtonpost.com/wp-dyn/content/article/2005/08/11/AR2005081102101.html got her OSP cable issue printed in the Washington Post.  And, as I recall the follow-up article, even that did not result in a prompt repair of her front-yard garrote.

It seems unlikely to get better.  Leno just took a pay cut.  We can only imagine the cost-cutting pressures being applied to the OSP repair department.




On 8/20/2012 3:03 PM, Beeman, Davis wrote:
> Whatever you do, no one let on that people can get issues like this fixed by posting to NANOG... this list will be flooded in a matter of hours...
>
> Davis Beeman
>
>
> -----Original Message-----
> From: Christoph Blecker [mailto:cblecker at gmail.com]
> Sent: Monday, August 20, 2012 14:27
> To: Patrick W. Gilmore
> Cc: NANOG list
> Subject: Re: Comcast 1, Verizon 0 [was: Comcast vs. Verizon for repair methodologies]
>
> Always good to know that *somebody* is listening!
>
> Cheers,
> Christoph
>
> On Mon, Aug 20, 2012 at 2:22 PM, Patrick W. Gilmore <patrick at ianai.net> wrote:
>> Comcast has already contacted me to fix this up.
>>
>> --
>> TTFN,
>> patrick
>>
>>
>> On Aug 20, 2012, at 16:12 , Patrick W. Gilmore <patrick at ianai.net> wrote:
>>
>>> Given the recent VZ thread, I thought I'd show why my new house has crap Internet.
>>>
>>> The story: A piece of underground cable went bad.  The techs didn't pull new underground cable.  They decided it was better to do it "arial" (if you can call 2 feet "arial").  They took apart the two pedestals on either side of the break and ran a new strand of RG6 (yes, the same stuff you use inside your home, not the outside-plant rated stuff) tied to trees with rope.
>>>
>>>        <http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street>
>>>
>>> These pedestals have looked like this for months apparently.  I called the 800 # and complained, they rolled a truck.  The guy didn't even come in my house, just gave me his supervisor's number and said that he's a home tech, the outside plant guys are the problem and he can't fix it.  A second guy rolled up while we were chatting and told me he had a call around the block for the same thing.  They've been taking complaints about this for months and are as tired of it as we are.  I assured them I was more tired of it, given he was getting paid while I was paying, but I understood their situation.
>>>
>>> Of course, since the other "broadband" option at my house is 1 Mbps Verizon DSL, I don't have much leverage. :(
>>>
>>> --
>>> TTFN,
>>> patrick
>>>
>>> P.S. Worst part is AT&T sux there too, so I have a picocell - which runs over the Comcast cable mode....
>>>
>>




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