Comcast 1, Verizon 0 [was: Comcast vs. Verizon for repair methodologies]

Mon Aug 20 21:26:39 UTC 2012

Always good to know that *somebody* is listening!

Cheers,
Christoph

On Mon, Aug 20, 2012 at 2:22 PM, Patrick W. Gilmore <patrick at ianai.net> wrote:
> Comcast has already contacted me to fix this up.
>
> --
> TTFN,
> patrick
>
>
> On Aug 20, 2012, at 16:12 , Patrick W. Gilmore <patrick at ianai.net> wrote:
>
>> Given the recent VZ thread, I thought I'd show why my new house has crap Internet.
>>
>> The story: A piece of underground cable went bad.  The techs didn't pull new underground cable.  They decided it was better to do it "arial" (if you can call 2 feet "arial").  They took apart the two pedestals on either side of the break and ran a new strand of RG6 (yes, the same stuff you use inside your home, not the outside-plant rated stuff) tied to trees with rope.
>>
>>       <http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street>
>>
>> These pedestals have looked like this for months apparently.  I called the 800 # and complained, they rolled a truck.  The guy didn't even come in my house, just gave me his supervisor's number and said that he's a home tech, the outside plant guys are the problem and he can't fix it.  A second guy rolled up while we were chatting and told me he had a call around the block for the same thing.  They've been taking complaints about this for months and are as tired of it as we are.  I assured them I was more tired of it, given he was getting paid while I was paying, but I understood their situation.
>>
>> Of course, since the other "broadband" option at my house is 1 Mbps Verizon DSL, I don't have much leverage. :(
>>
>> --
>> TTFN,
>> patrick
>>
>> P.S. Worst part is AT&T sux there too, so I have a picocell - which runs over the Comcast cable mode....
>>
>
>