next hop packet loss

Mon Aug 6 21:27:20 UTC 2012

Good afternoon. I am a newbie to this group, and this post is my first
post ever. A friend from another list recommended this group.

I have a Time Warner Business Class connection and am unable to reach 
http://www.checkpoint.com to research product line I wish to carry. I
did a trace route and confirmed packets are past my network, Time Warner
network and onto next hop where they execute jump to nowhere
instruction.

Time Warner says it is off their network, and they can't help. I
received no reply from above.net next hop.

What is the best way to solve this type of problem?

Here is the tracert just now (it has been failing for weeks):

C:\Documents and Settings\jim.ray>tracert checkpoint.com

Tracing route to checkpoint.com [216.200.241.66]

over a maximum of 30 hops:

  1    52 ms    28 ms    37 ms  10.129.96.1

  2    10 ms    12 ms    16 ms  ten13-0-0-238.rlghnca-rtr1.nc.rr.com
[66.26.32.2

42]

  3    16 ms    12 ms    12 ms  ae19.rlghncpop-rtr1.southeast.rr.com
[24.93.64.0

]

  4    19 ms    23 ms    24 ms  107.14.19.20

  5    16 ms    19 ms    19 ms  107.14.19.133

  6    28 ms    20 ms    19 ms  xe-0-1-1.er2.iad10.us.above.net
[64.125.12.61]

  7    23 ms    19 ms    19 ms  xe-2-0-0.cr2.dca2.us.above.net
[64.125.31.209]

  8    74 ms    49 ms    56 ms  xe-0-2-0.cr2.iah1.us.above.net
[64.125.28.50]

  9    77 ms    79 ms    79 ms  xe-0-3-0.cr2.lax112.us.above.net
[64.125.30.50]

10    85 ms    86 ms    86 ms  xe-1-0-0.cr2.sjc2.us.above.net
[64.125.31.233]

11    84 ms    92 ms    86 ms  xe-1-1-0.er2.sjc2.us.above.net
[64.125.26.202]

12    86 ms    86 ms   105 ms  64.124.201.230.b709.above.net
[64.124.201.230]

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

Trace complete.

Regards,

Jim Ray, President

Neuse River Networks

2 Davis Drive, PO Box 13169

Research Triangle Park, NC 27709

919-838-1672 x100

www.NeuseRiverNetworks.com <http://www.neuserivernetworks.com/> 

  <http://www.neuserivernetworks.com/> 

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