AT&T DSL bypass first line

Tue Apr 10 03:21:41 UTC 2012

I've been an AT&T DSL customer for 3+ years, with no issues until they
started sending people into my neighborhood to "start retrofitting for
UVerse".  Since they've visited, my PPPoE has dropped once an hour, many
times requiring me to restart my router (Cisco 877) to get my virtual
interface to come back up.

Speaking with the front line on the phone has given me nothing but problems
(in their defense, I do have a non-standard modem) -- could someone with
knowledge provide me with a way to bypass the CSRs and speak to someone with
clue to work out debug logs and figure out why I am suddenly an unhappy AT&T
customer?

-- 
Brandon Ewing                                        (nicotine at warningg.com)
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