Charter regional(nationwide?) flapping/multi outages

Anurag Bhatia me at
Tue Apr 3 04:02:10 CDT 2012


We are also getting issues from last 2 he's. Any ideas what caused this.

(Sent from my mobile device)

Anurag Bhatia
On Apr 3, 2012 1:58 PM, "jamie rishaw" <j at> wrote:

> [ This email takes place and context between 0817 GMT and 0910 GMT ]
> Charter is/was/has been/may still be hit by regional to national outages,
> starting ~ 0817 GMT
> Not only is my home ofc (100mb, quad doc3/rg6, hangs off chi) down (dying
> well within the network and not at cpe-adjacent gear), Charter NOC and
> Eng's cant even get to their ticketing and status/testing systems. They're
> dead in the water. (Voice service aside)
> ... :
> Three thoughts come to mind.
> 1) Tech says Charter (according to internal talk) has no v6 deploy plans
> until 2013.  Someone stop me from pulling out my hair on this -- Does 3q
> '13 align with others' plans for v6 deployment ?
> 2) Eating your own dogfood is awesome, but where is a backup plan?  My
> traces out during the ~30 mins on the horn had me routing thru Chi, Cle,
> and MO, dying at border/cores every time. Tethering my laptop to my
> android, I saw similarly-stopping routes inbound.  (BGPlay disagrees, but
> thats another issue).
>    Does it not behoove call centers and NOCs to have local access to
> replicated ticket and status dbs, failing over to alt carriers during
> severe outages (or any outage that takes down primary support)?
> 3) The first line tech suggested "it's DNS" (yet I run two of my own
> nameservers @ home, and roll neustar for global) -- Are we (senior types)
> just trying to get nocs off the phone with whatever answer, even if it
> involves lies that (we're naive to think) there /aren't/ those without clue
> that will challenge this, from premise to organization,
> sometimes *(cough)*. bringing these issues to a national stage?
> Thoughts, comments, insults, jokes, bring it.  Anonymization assured should
> you want to go OTR and have me repost.

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