iCloud - Is it going to hurt access providers?

Valdis.Kletnieks at vt.edu Valdis.Kletnieks at vt.edu
Sun Sep 4 08:35:42 CDT 2011


On Sat, 03 Sep 2011 18:38:40 EDT, Jay Ashworth said:

> Two people making the same mistake: end-user support telephone calls don't 
> generally go to datacenters, do they? 

Maybe they've figured out how to let an AI answer the phones. All you need is
text-to-speech, speech-to-text, and the script the outsourced semi-trained
monkeys would have been using.

Or maybe they've not been outsourced at all, and 'Mumbai' is the codeword for
the data center, and it's all a coverup because even outsourcing a job is an
easier PR job than replacing somebody with a robot/computer. ;)

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