frnkblk at iname.com
Tue Oct 11 17:10:39 UTC 2011
The hotel will never refund at that level. The only thing that works is not
to pay them in the first place.
No hotel is that desperate enough to fill rooms that they're willing to
return 50% of everything if the connectivity is poor or fails. They'll let
their competitors have that business.
From: JC Dill [mailto:jcdill.lists at gmail.com]
Sent: Tuesday, October 11, 2011 3:26 AM
To: NANOG list
Subject: Re: meeting network
On 10/10/11 3:41 PM, Frank Bulk wrote:
> Holding the last 10% of the meeting room payment seems like a good start
> any venue.
It's worthless. It's like being single-homed on a line with an SLA that
refunds some small percent of your service provider fee for extended
outages - fat lot of good that does you when your line Goes Down. The
hotel's IT department will assure them (and you) that they have the
situation covered, and then when it goes down you get a whole whopping
10% discount, but in the meantime you Have No Network.
To get their attention, to make sure they are really ready to provision
the network capacity correctly (with adequate hardware, software,
bandwidth, appropriate configs, etc.) the penalty needs to be something
closer to "50% of all fees paid by the organization AND our attendees,
for meeting rooms, food service, AND for lodging". Then when the
network dies everyone gets 50% refunded. That will get the hotel
management's attention and *possibly* help ensure that their IT
department really DOES have the situation properly spec'd and
provisioned to handle the traffic.
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