Latency issue - TWC NYC / Roadrunner - AS12271 / AS7843

Sat Oct 1 04:28:13 UTC 2011

Hi,
If anyone from Time Warner Cable / Roadrunner is monitoring, there's been a
high latency issue on your network in NYC both yesterday (for at least 10
hours) and again this evening to most/all of the internet. Please contact me
off-list if you need more information. Thanks.

Sample pings/traces below as of 10/01/2011 12:15 US Eastern:

1.
>From my home TWC connection - see hop 7:

ping www.xo.com
--- www.xo.com ping statistics ---
12 packets transmitted, 12 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 143.868/146.355/149.656/2.064 ms

traceroute www.xo.com
traceroute to www.xo.com (205.158.160.76), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  3.751 ms  0.587 ms  0.651 ms
 2  cpe-72-225-224-1.nyc.res.rr.com (72.225.224.1)  27.711 ms  29.453 ms
 12.336 ms
 3  g-2-0-nycmnya-rtr2.nyc.rr.com (24.29.139.66)  8.927 ms  8.468 ms  9.707
ms
 4  nycmnytg-10g-0-0-0.nyc.rr.com (24.29.148.29)  17.222 ms  21.110 ms
 15.531 ms
 5  * * *
 6  ae-4-0.cr0.nyc30.tbone.rr.com (66.109.6.78)  8.618 ms
    107.14.19.24 (107.14.19.24)  8.880 ms
    ae-4-0.cr0.nyc30.tbone.rr.com (66.109.6.78)  7.763 ms
 7  ae-1-0.pr0.nyc30.tbone.rr.com (66.109.6.161)  104.189 ms
    107.14.19.153 (107.14.19.153)  100.793 ms  103.203 ms
 8  216.55.0.109 (216.55.0.109)  105.266 ms
    216.55.0.65 (216.55.0.65)  104.000 ms
    216.55.0.61 (216.55.0.61)  101.070 ms
 9  vb1011.rar3.washington-dc.us.xo.net (216.156.0.21)  138.200 ms  140.265
ms  142.332 ms
10  te-3-0-0.rar3.atlanta-ga.us.xo.net (207.88.12.9)  140.559 ms  140.501 ms
 145.405 ms
11  te-3-0-0.rar3.dallas-tx.us.xo.net (207.88.12.2)  139.805 ms  141.493 ms
 141.685 ms
12  ae0d0.mcr1.dallas-tx.us.xo.net (216.156.0.82)  140.758 ms  138.310 ms
 140.159 ms
13  216.55.13.100 (216.55.13.100)  139.605 ms  142.972 ms  140.269 ms
14  txplan01-fw01a-eth1.dc.xo.com (205.158.160.201)  141.185 ms  165.681 ms
 138.875 ms
15  xonlbvip.pla.dc.xo.com (205.158.160.76)  138.432 ms  136.816 ms  138.662
ms

2.
>From my home TWC connection - see hop 7:

ping www.level3.net
--- www.level3.net ping statistics ---
12 packets transmitted, 12 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 58.380/60.156/61.647/0.937 ms

traceroute www.level3.net
traceroute to www.level3.net (4.68.90.77), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 3.703 ms 0.621 ms 0.588 ms
2 cpe-72-225-224-1.nyc.res.rr.com (72.225.224.1) 25.585 ms 30.256 ms 28.233
ms
3 g-2-0-nycmnya-rtr2.nyc.rr.com (24.29.139.66) 11.273 ms 11.575 ms 9.182 ms
4 nycmnytg-10g-0-0-0.nyc.rr.com (24.29.148.29) 21.087 ms 11.580 ms 11.638 ms
5 * * *
6 ae-4-0.cr0.nyc30.tbone.rr.com (66.109.6.78) 10.537 ms
107.14.19.24 (107.14.19.24) 8.745 ms 10.463 ms
7 ae-1-0.pr0.nyc30.tbone.rr.com (66.109.6.161) 108.194 ms
107.14.19.153 (107.14.19.153) 109.087 ms
ae-1-0.pr0.nyc30.tbone.rr.com (66.109.6.161) 109.317 ms
8 * * *
9 ae-31-51.ebr1.newark1.level3.net (4.69.156.30) 112.040 ms 108.726 ms
107.861 ms
10 ae-2-2.ebr1.newyork1.level3.net (4.69.132.97) 110.525 ms 110.807 ms
109.539 ms
11 ae-4-4.ebr1.newyork2.level3.net (4.69.141.18) 105.738 ms 109.069 ms
110.558 ms
12 ae-1-100.ebr2.newyork2.level3.net (4.69.135.254) 110.856 ms 106.272 ms
101.736 ms
13 ae-2-2.ebr1.chicago1.level3.net (4.69.132.65) 137.025 ms 133.715 ms
150.440 ms
14 ae-6-6.ebr1.chicago2.level3.net (4.69.140.190) 129.500 ms 131.001 ms
132.307 ms
15 ae-3-3.ebr2.denver1.level3.net (4.69.132.61) 61.386 ms 58.412 ms 61.884
ms
16 ge-9-0.hsa1.denver1.level3.net (4.69.147.101) 60.336 ms 59.978 ms 60.035
ms
17 4.68.94.26 (4.68.94.26) 58.137 ms 57.445 ms 58.010 ms
18 4.68.94.33 (4.68.94.33) 61.125 ms 59.451 ms 60.578 ms
19 eth2.l3hqdc7705.idc1.broomfield1.level3.net (4.68.92.2) 61.251 ms 58.341
ms 61.785 ms
20 4.68.92.33 (4.68.92.33) 60.866 ms 60.884 ms 60.179 ms
21 * * *
22 * * *

3.
>From my home TWC connection - see hop 7:

ping www.globalcrossing.com
--- wwwgblx.lb.globalcrossing.com ping statistics ---
12 packets transmitted, 12 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 115.264/119.452/123.780/2.929 ms

traceroute www.globalcrossing.com
traceroute: Warning: www.globalcrossing.com has multiple addresses; using
207.218.55.197
traceroute to wwwgblx.lb.globalcrossing.com (207.218.55.197), 64 hops max,
52 byte packets
 1  192.168.1.1 (192.168.1.1)  1.407 ms  0.758 ms  0.585 ms
 2  cpe-72-225-224-1.nyc.res.rr.com (72.225.224.1)  18.393 ms  18.194 ms
 10.682 ms
 3  g-2-0-nycmnya-rtr2.nyc.rr.com (24.29.139.66)  7.720 ms  8.155 ms  9.412
ms
 4  nycmnytg-10g-0-0-0.nyc.rr.com (24.29.148.29)  13.247 ms  11.104 ms
 12.423 ms
 5  * * *
 6  107.14.19.24 (107.14.19.24)  10.703 ms  8.618 ms  9.633 ms
 7  ae-1-0.pr0.nyc20.tbone.rr.com (66.109.6.163)  87.927 ms  88.377 ms
 86.158 ms
 8  tengigabitethernet3-3.ar7.nyc1.gblx.net (64.213.104.193)  88.005 ms
    66.109.9.210 (66.109.9.210)  90.130 ms
    te7-4.ar1.nyc8.gblx.net (208.48.23.1)  90.725 ms
 9  * * *
10  * * *