ATT GigE issue on 11/19 in Kansas City

Wed Nov 30 18:00:56 UTC 2011

No. It doesn't prevent it from happening again. But at least you can
have them check for that same issue when it happens next time.

I guess the RFO gives the customer the feeling that the vendor was able
to isolate the issue and fix it; as opposed to "issue was resolved
before isolation".

- Miraaj Soni

-----Original Message-----
From: Joe Maimon [mailto:jmaimon at ttec.com] 
Sent: Wednesday, November 30, 2011 10:46 AM
To: Brad Fleming
Cc: nanog at nanog.org
Subject: Re: ATT GigE issue on 11/19 in Kansas City

Brad Fleming wrote:

>>
> In either case I'm a customer and will likely never be told what went
wrong. I'm OK with that so long as it doesn't happen again!
>
>

Does being told what happened somehow prevent it from happening it
again?

What is the utilitarian value in an RFO?

Joe