Why does abuse handling take so long ?

Valdis.Kletnieks at vt.edu Valdis.Kletnieks at vt.edu
Mon Mar 14 13:13:06 CDT 2011


On Mon, 14 Mar 2011 12:35:27 EDT, David Miller said:

> Define "contacts don't work properly".
> - Email / phone number does not exist?
> - Email / phone was answered by unhelpful person?

Somewhere between these two should be "email/phone number exists, but is
completely unable to serve the function" (auto-responders that tell you they
can't act on your report without the information that was already in the note
they are auto-responding to, in the format they requested, Level 1 desk unable
to escalate to a Level 2, etc etc).

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