Why does abuse handling take so long ?

Suresh Ramasubramanian ops.lists at gmail.com
Sun Mar 13 20:55:48 CDT 2011


Depends on what you're yelling at them about and what you tell them.

I've picked up the phone and had a NOC guy at a russian SP (can't
remember which, Caravan I think) kill off a syn flood that was hitting
us promptly, at like 1 AM their time.

On Mon, Mar 14, 2011 at 7:05 AM,  <goemon at anime.net> wrote:
>
> In my experience, most phone calls cause the ISP to become immediately
> hostile. They find abuse report phone calls extremely threatening / scary /
> etc. and go into full shields-up mode. 9 out of 10 times the very first
> words out of their mouth is "talk to our lawyers". the remaining 1 out of 10
> is "block it on your end".
>
> Email tends to be non threatening. As useless as it tends to be, it is still
> generally better than calling.
>
> the real cesspool is POC registries. i wish arin would start revoking
> allocations for entities with invalid POCs.



-- 
Suresh Ramasubramanian (ops.lists at gmail.com)




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