Why does abuse handling take so long ?

Brielle Bruns bruns at 2mbit.com
Sun Mar 13 15:05:08 CDT 2011

On 3/13/11 7:41 AM, William Pitcock wrote:
> well, they should care.  if a customer is compromised and ddosing, it
> costs the provider money (additional traffic being pushed bringing your
> 95% closer to your commit levels or possibly causing an overage to be
> incurred.)
> by doing nothing it may wind up costing them something - even if they
> can make the money back by passing the overage onto the customer, there
> is a high likelyhood that the customer will just jump ship and not pay
> the invoice and go elsewhere.
> william

In the case of a DoS, a call to the legal dept of the ISP might do the 
trick.  One successful lawsuit against a provider for knowingly allowing 
their customers to DoS/DDoS would certainly change alot of attitudes 
about the value of an abuse desk.

Brielle Bruns
The Summit Open Source Development Group
http://www.sosdg.org    /     http://www.ahbl.org

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