Looking for tw telecom folk to resolve IPv6 access to their site

Sat Jul 2 13:46:03 UTC 2011

IPv6 access to TW Telecom's website, www.twtelecom.com, has been down almost
continuously since Wednesday evening.  For dual-stacked users browsing their
site but not using Google Chrome this can results in timeouts.  I reached
out to their NOC twice.  The second time the site did come back up for a few
minutes, but then went down again.  Is anyone from tw telecom on this list
that can resolve this, or can forward this to a contact?

Logs below (Central Time).

Frank

[07-01-2011 15:26:06] SERVICE ALERT:
www_twtelecom_com;HTTPv6;CRITICAL;HARD;1;CRITICAL - Socket timeout after 10
seconds
[07-01-2011 15:25:06] SERVICE ALERT:
www_twtelecom_com;HTTPv6;CRITICAL;SOFT;1;CRITICAL - Socket timeout after 10
seconds
[07-01-2011 15:04:56] SERVICE ALERT: www_twtelecom_com;HTTPv6;OK;HARD;1;HTTP
OK: HTTP/1.1 200 OK - 24462 bytes in 0.338 second response time
[06-29-2011 21:19:37] SERVICE ALERT:
www_twtelecom_com;HTTPv6;CRITICAL;HARD;1;CRITICAL - Socket timeout after 10
seconds
[06-29-2011 21:18:37] SERVICE ALERT:
www_twtelecom_com;HTTPv6;CRITICAL;SOFT;1;CRITICAL - Socket timeout after 10
seconds

server:/tmp# wget -6 www.twtelecom.com
--2011-07-02 08:36:12--  http://www.twtelecom.com/
Resolving www.twtelecom.com... 2001:4870:800d:fe1::11
Connecting to www.twtelecom.com|2001:4870:800d:fe1::11|:80... failed:
Connection timed out.
Retrying.

--2011-07-02 08:36:34--  (try: 2)  http://www.twtelecom.com/
Connecting to www.twtelecom.com|2001:4870:800d:fe1::11|:80... failed:
Connection timed out.
Retrying.

--2011-07-02 08:36:57--  (try: 3)  http://www.twtelecom.com/
Connecting to www.twtelecom.com|2001:4870:800d:fe1::11|:80... failed:
Connection timed out.