{Spam?} Re: Request Spamhaus contact

Jeffrey Lyon jeffrey.lyon at blacklotus.net
Mon Jan 17 20:58:37 CST 2011


On Mon, Jan 17, 2011 at 9:28 PM, Mark Wall <ospfisisis at gmail.com> wrote:
> On Mon, Jan 17, 2011 at 8:32 PM, Jeffrey Lyon
> <jeffrey.lyon at blacklotus.net>wrote:
>
>> I've tried taking it to Spamhaus directly on a few occasions but we
>> continue to get treated like crap. At least this way the public can
>> see that we have infact acted on the complaints.
>>
>>
>
> We have found Spamhaus to work well with us. In the bringing we had to
> prove responsibly but after that they are one of the easier to work with.
>
>
>
>> Jeff
>>
>> On Mon, Jan 17, 2011 at 8:04 PM, Nick Hilliard <nick at foobar.org> wrote:
>> > On 18/01/2011 00:38, Jeffrey Lyon wrote:
>> >>
>> >> All of this IP space is null routed. The customer has been served with
>> >> notice to vacate. What more are you asking for?
>> >
>> > Summarising other people positions: a functional abuse desk, a less
>> > defensive attitude when people point out serious abuse going on in your
>> > network, and the slightest inclination to investigate really serious crap
>> on
>> > your network when it's brought to your attention in the clearest terms
>> > possible.
>> >
>> > E&OE
>> >
>> >
>> > Nick
>> > --
>> > p.s. less megaphone diplomacy would help, if you can clean enough egg off
>> > your face to manage this.
>> >
>> >
>>
>>
>>
>> --
>> Jeffrey Lyon, Leadership Team
>> jeffrey.lyon at blacklotus.net | http://www.blacklotus.net
>> Black Lotus Communications - AS32421
>> First and Leading in DDoS Protection Solutions
>>
>>
>

Mark,

Indeed, despite my angry ranting one of their staff was kind enough to
reach out by telephone and I believe all outstanding concerns have
been resolved.

Thanks, Jeff

-- 
Jeffrey Lyon, Leadership Team
jeffrey.lyon at blacklotus.net | http://www.blacklotus.net
Black Lotus Communications - AS32421
First and Leading in DDoS Protection Solutions




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